Compatibility FAQ

Wondering how Caavo will work with your TV setup? Use our interactive compatibility guide to find out. 

Are my devices compatible with Caavo?

Caavo works great with many different TV setups. For some devices Caavo is your Entertainment Assistant, launching content and apps and tuning to channels with your voice commands, automatically picking up where you left off watching, and gathering all your recently viewed content into Watchlists. For almost anything else you connect to your TV, Caavo is a Remote Control, offering functionality similar to a universal remote.

For the best experience, you’ll want two or more devices on the Caavo Entertainment Assistant list.  

Caavo Entertainment Assistant

  • DISH (all Hopper, Joey, and Wally receivers)
  • DirecTV (all network-connected devices)
  • XFINITY (X1 devices)
  • FireTV (all models)
  • Roku (all models)
  • Nvidia Shield TV
  • Apple TV with Siri Voice remote (Generation 4 or newer)

Caavo Entertainment Assistant features include:

  • Deep linking to voice launch apps, automatically launch shows from a search, and set an upcoming live show to be recorded on DVR
  • Voice control to launch shows, apps, access DVR listings and tune to channels
  • Auto playback to pick up where you last left off watching
  • Watchlists to access all recently viewed content

Caavo Remote Control

  • Set-top boxes
  • DVD/Blu-ray players
  • Streaming boxes (including Apple TV 3 and older)
  • TiVo
  • Game consoles

Caavo can learn IR remote commands for any devices on the Caavo Remote Control list, but Deep Linking (as described above) is a Caavo Entertainment Assistant feature. 

Will my TV work with Caavo? 

Caavo will control all TV displays, including full 4K UHD, but not HDR. There are a few additional limitations, including:

  • Smart TV: Caavo can control power and volume for all Smart TVs, but does not control Smart TV apps.
  • 4K and HDR TV: Caavo can control both 4K and HDR TVs and passes through UHD content on these displays, with the exception of high-resolution UHD content in 10-bit and 12-bit formats. See What is HDR? for more information.
  • Projector: You may experience some limitations when using Caavo with a projector. Caavo is currently unable to control power with most projectors.

Will my audio equipment work with Caavo?

Caavo works with all Audio/Video Receivers and Soundbars, but does not support 3D Surround Sound, Dolby Atmos or HDR Audio.

What accessories do I need? 

  • HDMI Cables: Caavo works with all HDMI cables. Please note, cables with large ferrite beads may not fit between the metal posts on the Caavo unit. It is recommended to use the included HDMI Extender with these cables.
  • IR Accessories: Caavo ships with a TV IR controller and IR over HDMI controller. For best performance, it is recommended to use only the IR accessories provided by Caavo. Please contact customer support at if you need additional IR accessories beyond those provided with your Caavo.
    • Caavo uses infrared (IR) signals to control some devices.  Devices controlled via IR must be able to “see” the IR light signals sent from Caavo.  Common devices that require IR control are TV, AVR, Bluray/DVD players, Xbox (all models), and common cable set top boxes (such as Xfinity, Charter and Verizon Fios).
    • Caavo emits IR from the main unit.  However, in some cases, IR controlled devices may not be able to see the IR emitted from the main unit (such as when a device or the main Caavo unit are installed in a closed cabinet). 

What kind of internet connection do I need?

Caavo works with both wired and wireless internet connections, however, a wired internet connection is recommended best results. 

Does Caavo support HDR?

Currently, Caavo supports full 4K UHD, but not HDR.

You may watch content that is produced with an HDR color space with Caavo, however the color information for that content will be shown within the standard color space.

What is HDR?

HDR stands for High Dynamic Range and is specific to the color space and color enhancement capability of your TV/display. HDR basically provides a wider color space than the current standard color space in older displays/TVs. HDR is not related to TV/Display resolution and should not be confused with resolution identifiers. For example, HDR is not HD, HDR is not UHD, and HDR is not 4K.

What is the difference between 4K and HDR?

HDR and 4K are different technologies. While HDR deals with how colors are represented, 4K is focused on the resolution of the display panel, and generally equates to a 3840x2160-resolution panel. The term 4K comes from the film industry reaching a 4096x2160 resolution standard (a 1.9:1 aspect ratio). However, because many home TVs have a 16:9 ratio, resolution has to be scaled down to 3840x2160p (commonly referred to as Ultra HD  or UHD).